Order Cancellation & Returns
For full details, please refer to our Terms and Conditions.
Cancellation Policy
- You can cancel your order within 14 days of receiving your item.
- To cancel, contact our Customer Service team (see “Returns Policy” below), email us at info@cerlu.online, or write to us at:
1575b London Road, London, SW16 4AA. - You’ll need to return the item at your own cost (unless free returns were offered at purchase) within 14 days of cancellation.
- Use a reliable delivery service and keep proof of return. If we don’t receive the item, we may not be able to refund you.
- If the item hasn’t been shipped yet, we’ll refund you within 14 days.
- If it has already been dispatched, the return shipping is your responsibility.
- Refunds are made using your original payment method within 14 days of receiving the return.
- If the product is not returned in its original condition (e.g. tags removed, packaging damaged, missing parts), we may reduce or refuse your refund.
Returns Policy
- If there’s a fault or issue with your item, let us know by using the contact form at cerlu.co.uk or emailing info@cerlu.online.
- You have 14 days from the delivery date to return your item.
- Faulty items after this period may still be covered under warranty.
- In December, returns are extended to 31st Dec to cover holiday purchases.
- When reporting a fault, please include a photo or video showing the issue.
- Once confirmed, we’ll email you a pre-paid return label. Please send the item back using that.
- We’ll keep you updated throughout the return process.